At Torcida FC, we value your satisfaction and understand that unexpected situations may arise. If you need to exchange or return a product, please follow the guidelines below:

1. Exchange and Return Period:

• We accept exchanges and returns within 7 calendar days after receiving the product.

• The item must be in its original packaging, unused, and with the tag intact.

2. Exchange Conditions:

• The product must be in perfect condition to be accepted.

• Exchanges can be made for an item of equal value or store credit for future purchases, according to your preference.

3. Defective Products:

• If the item has a manufacturing defect, the exchange will be made at no additional cost.

• In case of defects, please contact us within 7 days after receiving the product.

4. How to Request an Exchange or Return:

• Send an email to contact@torcidafc.com with your request, including the order number and the reason for the exchange or return.

• After reviewing your request, we will send you the return instructions.

5. Shipping Costs:

• If the return is due to a defect, we will cover the shipping costs.

• For other exchanges, the customer is responsible for the shipping fee.

6. Non-Eligible Items for Exchange or Return:

• Personalized or custom-made products cannot be exchanged or returned, except in the case of a defect.

For more information, feel free to contact us. We are here to ensure you have the best shopping experience!